Email design preview
Customer lifecycle emails.
Nine no-PHI email templates covering every order milestone. Design preview only — automation is off.
These templates are not connected to any send queue. No email is dispatched from this page. Every template carries the no-PHI footer and the “Do not reply with medical information” notice.
All 9 templates
You're on the BaselineDX pilot list
Immediately after a visitor submits the pilot-list reservation form.
Activate your secure BaselineDX account
When an admin or automated process provisions a new patient account.
Your BaselineDX order is confirmed
After a successful payment event is recorded for an order.
Your BaselineDX kit is on the way
When a fulfillment partner marks the collection kit as shipped.
Your BaselineDX sample was received
When the contracted laboratory confirms receipt of the returned sample.
An update is needed for your BaselineDX order
When the laboratory or clinic determines a recollection is necessary.
A BaselineDX update is ready
When the laboratory delivers a portal update — no values in email.
Your BaselineDX order was cancelled
When an order is cancelled by the customer, clinic, or system.
Your BaselineDX refund was confirmed
After a refund is issued and confirmed on the payment processor.
You're on the BaselineDX pilot list
Preheader
Your pilot preference is saved. We'll be in touch when validated ordering opens.
When it sends
Immediately after a visitor submits the pilot-list reservation form.
File
pilot-reserved.html
Email preview — You're on the BaselineDX pilot list
Activate your secure BaselineDX account
Preheader
Your secure workspace is ready. Use the link inside to complete account activation.
When it sends
When an admin or automated process provisions a new patient account.
File
account-invitation.html
Email preview — Activate your secure BaselineDX account
Your BaselineDX order is confirmed
Preheader
Payment is confirmed. Open your secure portal for your intake and next steps.
When it sends
After a successful payment event is recorded for an order.
File
payment-confirmed.html
Email preview — Your BaselineDX order is confirmed
Your BaselineDX kit is on the way
Preheader
Your collection kit has shipped. Open the portal for tracking and instructions.
When it sends
When a fulfillment partner marks the collection kit as shipped.
File
kit-shipped.html
Email preview — Your BaselineDX kit is on the way
Your BaselineDX sample was received
Preheader
The laboratory has received your sample. Open the portal for status.
When it sends
When the contracted laboratory confirms receipt of the returned sample.
File
sample-received.html
Email preview — Your BaselineDX sample was received
An update is needed for your BaselineDX order
Preheader
Your order needs another collection step. See the portal for instructions.
When it sends
When the laboratory or clinic determines a recollection is necessary.
File
recollection-required.html
Email preview — An update is needed for your BaselineDX order
A BaselineDX update is ready
Preheader
A new update is available in your secure portal. Sign in to review it.
When it sends
When the laboratory delivers a portal update — no values in email.
File
results-ready.html
Email preview — A BaselineDX update is ready
Your BaselineDX order was cancelled
Preheader
Your order status has been updated. Open the portal or contact support.
When it sends
When an order is cancelled by the customer, clinic, or system.
File
order-cancelled.html
Email preview — Your BaselineDX order was cancelled
Your BaselineDX refund was confirmed
Preheader
Your refund is confirmed. Bank processing time depends on your provider.
When it sends
After a refund is issued and confirmed on the payment processor.
File
refund-confirmed.html
Email preview — Your BaselineDX refund was confirmed
Compliance notes
- All templates carry “Do not reply with medical information.”
- No laboratory values, diagnoses, or PHI are present in any template.
- All CTAs point to https://baselinedx.com — no third-party domains.
- The monitored reply address is partners@baselinedx.com.
- Automation is disabled. Templates are assets only.